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Need help with SnapPick or want to manage your account? Send us an email and our team will assist you.
Delete your SnapPick account
You can request deletion of your SnapPick account and the personal data associated with it by email.
- 01 Email usUse the email address linked to your SnapPick account.
- 02 Use a clear subjectEnter “Delete My SnapPick Account” as the subject.
- 03 Identify your accountInclude the name and phone number registered with SnapPick.
- 04 Wait for confirmationWe may verify ownership before completing the request.
Ready to send your request?
Never include your password, PIN, payment-card details, or one-time verification codes in the email.
Request account deletion →Once your identity is verified, your account is deactivated immediately: it's removed from matching and search, active sessions are revoked, and your profile is no longer visible to other users.
Your profile (name, email, profile photo), saved payment methods, and push-notification tokens are deleted or stripped of identifying details.
Trip history, ride payments, and identity-verification documents (e.g. NIC, driving licence) are kept for up to 5 years to meet Sri Lankan tax, accounting, and passenger-safety record-keeping obligations.
Records tied to an open safety report, fraud investigation, dispute, or law-enforcement request are kept until that matter is closed, even if it outlasts the 5-year window above.