Privacy Policy
Last updated: August 17, 2026
SnapPick ("we", "us", or "our") operates the SnapPick mobile application and website (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using SnapPick, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information you provide
- Account details — name, phone number, and profile photo
- Payment information, processed by our third-party payment providers
- Support messages you send to our team
1.2 Information collected automatically
- Precise and approximate location, while the app is in use, to match you with nearby drivers and calculate routes
- Trip data — pickup and drop-off points, route, duration, and fare
- Device information — device model, operating system, and app version
- Usage data — how you interact with the app, collected via analytics tools
2. How We Use Your Information
| Purpose | Example |
|---|---|
| Provide the Service | Matching riders with drivers and calculating fares |
| Safety & trust | Verifying driver identity and monitoring trips for anomalies |
| Support | Responding to questions and resolving disputes |
| Improvement | Understanding usage patterns to improve the app |
| Communications | Sending trip receipts and service updates |
3. Sharing of Information
We may share information with:
- Drivers and riders, limited to what's needed to complete a trip (e.g., pickup location, first name)
- Service providers who process payments, host our infrastructure, or provide analytics, under confidentiality obligations
- Law enforcement or regulators, only where required by law
We do not sell your personal information.
4. Data Retention
We retain trip and account data for as long as your account is active, and for a limited period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.
5. Your Choices
- Access, correct, or delete your account information from within the app
- Disable location permissions at any time via your device settings — note that this will limit core functionality
- Opt out of non-essential communications
6. Security
We use industry-standard technical and organizational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
SnapPick is not directed at children under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email before they take effect.
9. Contact Us
Questions about this policy can be sent to srimalf@fli.lk.